Cancellations & Refunds Policy

Understanding our cancellation terms and refund procedures

1. Cancellation Policies

Standard Bookings

  • Cancellations made 14+ days before the event: Full refund (except the non-refundable booking deposit)
  • Cancellations made 7-13 days before the event: 50% refund of the amount paid
  • Cancellations made 3-6 days before the event: 25% refund of the amount paid
  • Cancellations made less than 3 days before the event: No refund

Peak Season & Special Events

  • Cancellations made 30+ days before the event: Full refund (except the non-refundable booking deposit)
  • Cancellations made 15-29 days before the event: 50% refund of the amount paid
  • Cancellations made 7-14 days before the event: 25% refund of the amount paid
  • Cancellations made less than 7 days before the event: No refund

Peak season is considered from October to March and includes all public holidays.

2. Refund Process

Refund Timeline

  • Processing of refunds begins within 2 business days after approval
  • Refunds to credit/debit cards: 5-7 business days
  • Bank transfers: 7-10 business days
  • Digital wallets: 2-3 business days

Refund Methods

  • Refunds will be processed through the original payment method used for booking
  • Alternate refund methods may be offered at our discretion
  • Processing fees are non-refundable
  • Currency conversion fees, if any, are not covered in refunds

3. Special Circumstances

Weather Cancellations

  • If VAP MARINESERVICES cancels due to weather conditions: Full refund or rescheduling
  • Customer-initiated cancellations due to weather: Standard policy applies
  • Weather calls are at the sole discretion of our captain
  • Official weather warnings from authorities will be honored

Force Majeure

  • Full refund or rescheduling for cancellations due to natural disasters
  • Vessel mechanical failures: Full refund or rescheduling
  • Government restrictions or emergency closures: Full refund or rescheduling
  • Medical emergencies: Considered on a case-by-case basis (documentation required)

Important Note

All cancellation requests must be submitted in writing via email to vapmarineservices@gmail.com. The timestamp of the email will be considered as the official cancellation time for refund calculations.

4. Event Modifications

Guest Count Changes

  • Increasing guest count: Subject to vessel capacity and additional charges
  • Decreasing guest count 7+ days before event: Adjusted pricing may apply
  • Decreasing guest count less than 7 days before event: No refund for reduced attendance
  • No-shows on the day of event: No refund

Service Modifications

  • Catering and beverage changes: Must be made 5 days before the event
  • Entertainment and decoration changes: Must be made 7 days before the event
  • Late modifications: Subject to availability and may incur additional charges
  • Duration extensions: Must be requested at least 24 hours in advance

Need Assistance?

For cancellation requests or refund inquiries, please contact us:

Email

vapmarineservices@gmail.com

Phone

+91 9017424800